Ms. Kirkland is an on-site coordinator for the firm’s Communications Center Manager and Ambulance Service Manager programs. She assists clients in areas including communications systems development, social media, strategic planning and customer service. Ms. Kirkland is a member of National Emergency Number Association (NENA) Education Advisory Board, and is active in the Association of Public-Safety Communications Officials (APCO) and holds a certified training officer instructor designation from APCO. She serves as Colorado Executive Council Representative with the CO NENA/APCO Board and is a frequent speaker at both NENA and International Academies of Dispatch (IAED) conferences.
In addition to her work with the firm, Ms. Kirkland is the 9-1-1 Operations Administrator at the Vail Colorado Public Safety Communications Center and has been with the agency for 16 years. She holds a Bachelor of Arts in English and a Bachelor of Arts in Theatre, both from the University of Northern Colorado.