Tag Archive: Operations

Fiscal things that can go bump in the night

By Anthony W. Minge, EdD “From ghoulies and ghosties and long-leggedy beasties and things that go bump in the night, Good Lord, deliver us!” — Scottish saying Have you ever heard that noise in the middle of the night? You know, the one just when you are dozing off and there it is … thump! And…

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Building a qualified, empathetic and resilient workforce

In our most recent EMS Trend Report, we found that the top concerns of EMS leaders were recruitment and retention of qualified, quality employees. From our work in emergency communications, fire and other public safety and healthcare sectors, it’s clear those same issues impact organizations across emergency services. So I think it’s always fascinating to find…

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What does CMS’s support of home health monitoring mean for EMS?

Last week, the U.S. Centers for Medicare and Medicaid Services (CMS) announced proposed changes to how it reimburses home health agencies. Specifically, CMS will now allow home health providers to report the costs of remote monitoring. Like many initiatives happening at the local, state and national levels, this move by CMS appears to recognize and support…

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Collaboration Between 911 and EMS in Bend, Oregon, Gets Big Results

Every year I enjoy attending Navigator, the annual meeting of the International Academies of Emergency Dispatch. At this year’s conference, held last month in Las Vegas, we were again proud to honor graduates of the Communications Center Manager course during the opening ceremonies. Fitch & Associates created the program with IAED more than 15 years ago and it now has more…

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8 tips for talking about sexual harassment with caregivers

EMS leaders set the tone for nurturing employees and moving organizations forward with integrity

Getting the Most Out of Your EMS Billing: An Interview with Anthony Minge, EdD, Fitch & Associates

City and county officials, EMS agency directors and fire chiefs who struggle to balance budgets may want to analyze the efficacy of their EMS billing operations to recover additional revenue.

2017 EMS Trend Report: The Forces Shaping the Future of EMS

In its second year, the EMS Trend Report describes revealing changes in clinical care, finance and the use of technology in EMS

Blind Spots: Distracted Driving in EMS

If the EMS profession truly wants to prioritize safety, we must address distracted driving and all the ways we currently make it worse By Meg Chandler and J. Todd Sheridan Motor vehicle collisions continue to pose a significant risk to EMS providers and our patients. Some agencies have responded to this risk by addressing factors…

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Give EMS Compliance Training the Respect it Deserves

It’s time for EMS leaders and educators to take compliance training as seriously as clinical training – caregivers’ careers and patients’ lives depend on it By Anthony Minge It seems like you can’t go a day lately without seeing a report or article related to compliance issues in health care. The statutes, guidelines, regulations and…

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4 Ways to Manage a Thriving Volunteer EMS Organization

Research into non-profit and public sector organizations can help leaders of volunteer and combined EMS departments understand their members’ motivations By Michael Ward Volunteer EMS and fire agencies throughout the United States have increasingly turned to paid or paid-on-call staff to supplement volunteer staffing. This has created an us-versus-them situation that interferes with the delivery…

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