Reports & Resources

7 Effective Communication Steps for EMS Leaders

Whether implementing a major initiative or making small policy shifts, two-way communication with every level of the organization is critical By Chip Sovick “Change is the law of life. And those who look only to the past or present are certain to miss the future.” President John F. Kennedy spoke these words in 1963, but…

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Basic Deployment Metrics EMS Leaders Should Know

In order to efficiently and effectively run an EMS system, leaders need to understand indicators of their organization’s health By Todd Sheridan Deployment metrics enable EMS administrators to demonstrate the productivity of their agency, show a return on investment and effectively use resources. Since many new EMS leaders lack familiarity with deployment metrics, they may…

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