Reports & Resources

Taking the Load Off

By Steven Knight, PhD Many fire departments that have traditionally used 24-hour shifts to staff response units have begun looking to alternative staffing models, recognizing that call volume does not remain constant throughout the day. Long shifts can be especially grueling for providers on ambulances because of an increasing demand for medical services in many…

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Are we as collaborative as we think we are?

We know collaboration is key to thriving in our profession, especially as our communities become more interconnected. But truly fostering the collaborative relationships that can take your organization to the next level takes strong leadership and commitment. We in public safety often think we are being effective collaborators. On an incident scene, we frequently work…

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Building a qualified, empathetic and resilient workforce

In our most recent EMS Trend Report, we found that the top concerns of EMS leaders were recruitment and retention of qualified, quality employees. From our work in emergency communications, fire and other public safety and healthcare sectors, it’s clear those same issues impact organizations across emergency services. So I think it’s always fascinating to find…

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The importance of suicide prevention awareness

This month, organizations around the country are recognizing National Suicide Prevention Month. Sadly, for many of us, it is also a time to remember our colleagues, friends or family members who took their own lives, such as EMT, firefighter and emergency telecommunicator Isaac “Skippy” Greenlaw. EMS cartoonist Steve Berry, best known for his often humorous,…

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Steps any leader can take to improve recruitment and retention

Every EMS leader knows that the key to a successful operation is people. Without good people at every level—from the billing operation to fleet management to, of course, your EMS clinicians in the field—it’s hard to achieve success, even with the best equipment, policies and funding. Last month, I enjoyed another week of learning from…

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