Reports & Resources

2021 EMS Trend Report

The 2021 EMS Trend Report continues our effort to identify how those in EMS perceive growth, change and the challenges impacting the sustainability and future of the industry. Last year, we said that 2020 would be a “defining year” for EMS. Even at the time, soon after the emergence of the new coronavirus in the…

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Non-profit EMS: Myths and truths

Strategies for overcoming the unique challenges of leading a non-profit EMS organization By Roxanne Peek, MBA, Fitch & Associates Published by EMS1 What does it mean to be a non-profit EMS organization? Often, people hear the term “non-profit,” and have false assumptions about what that actually means regarding how an organization operates. There are several…

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Achieving positive discipline without destroying trust

A 3-step guide to disciplinary action that demonstrates good faith, while putting the responsibility for their actions on employees By Jay Fitch, PhD, Fitch & Associates Published by EMS1 It was a hot afternoon in St. Louis a number of years ago. I was the EMS director, following the city’s progressive discipline policy by handing…

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Successful and sustainable EMS mentoring programs

By Jay Fitch, PhD, Fitch & Associates Published by EMS1 Mentoring has been around for a long time. “Mentoring is a brain to pick, an ear to listen, and a push in the right direction,” according to John Crosby. Crosby was a businessman who also represented Massachusetts’ 12th District in Congress the late 1800’s and…

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Growing into the Future

For more than a decade we’ve worked to expand the firm’s capabilities for our clients, both old and new. We’ve become much more data driven while continuing to focus on the quality, personal service, responsiveness and values that define our brand. The Founding Partners have also been preparing for a natural leadership transition to the…

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