Leadership Edge

3 Ways EMS Leaders Make or Break Paramedic Training Programs

Many EMS agencies realize that new employees, whether new graduates of pre-service paramedic programs or employees with experience in other organizations, are not fully prepared to climb into an ambulance and head out to serve the community.

8 tips for talking about sexual harassment with caregivers

EMS leaders set the tone for nurturing employees and moving organizations forward with integrity

7 things you should be doing to engage your medical director

Nurturing one of the most pivotal positions in your agency will create a more engaged and aligned workforce

Forty years in, Jay Fitch reflects on leadership in EMS

A veteran EMS leader shares some of the most valuable leadership lessons he has learned in more than four decades of serving patients, communities and the profession

The Value of CE and an Advanced Degree for EMS Leaders

Higher education can help EMS providers tackle the five biggest challenges facing emergency services today By Steven Knight, Ph.D. As leaders, we both desire and have an obligation to leave our organizations and people better off than when we started in our roles. But clearly not all leaders succeed at achieving this goal, despite best...

View Article

Fatigue, Scheduling are Critical EMS Challenges

EMS Trend Report 2017 findings highlight the importance of fatigue management as a safety issue for both caregivers and patients By Jay Fitch, PhD Caregiver fatigue and increasing negative performance associated with longer shifts are often the underlying reasons for changing schedules that we hear from clients and colleagues. More than 50 percent of the...

View Article

EMS and Evidence-Based Medicine Solutions

Challenging ALS and BLS standards of emergency medicine to improve patient outcomes and satisfaction By Guillermo Fuentes The term “evidence-based practice” has been used in EMS for more than a decade. The reality is, as a profession, we fail to understand what implementing an evidence-based practice actually means. One of the most influential thinkers on...

View Article

EMS Budget Planning Primer for New Paramedic Chiefs

Climbing the ranks of EMS often fails to prepare new chiefs to discuss financial issues with local elected and appointed officials By Dianne Wright Local government budget processes may seem daunting at first, especially for new leaders whose focus has just recently shifted from EMS operations and patient care. Whether you recently took over as...

View Article

Blind Spots: Distracted Driving in EMS

If the EMS profession truly wants to prioritize safety, we must address distracted driving and all the ways we currently make it worse By Meg Chandler and J. Todd Sheridan Motor vehicle collisions continue to pose a significant risk to EMS providers and our patients. Some agencies have responded to this risk by addressing factors...

View Article

9 Steps to Fostering EMS Community Support

Being a reliable and engaged community partner takes your EMS organization to lead agency status and makes you the authority when it comes to community health care By Thomas L. Little Every EMS service has many opportunities to build and maintain community support. Providing top-notch patient care is a priority, but public education and outreach pay big...

View Article

Give EMS Compliance Training the Respect it Deserves

It’s time for EMS leaders and educators to take compliance training as seriously as clinical training – caregivers’ careers and patients’ lives depend on it By Anthony Minge It seems like you can’t go a day lately without seeing a report or article related to compliance issues in health care. The statutes, guidelines, regulations and...

View Article

5 Changes to Health Care and How they Impact EMS

EMS leaders need to focus on continually improving quality, efficiency and innovation to add value as health care undergoes dramatic changes By Roxanne Shanks Health care policy seems to be in constant change with little clarity on where it is headed. Several policy changes being considered in Washington, from repeal of Obamacare to other, less...

View Article

How Strategic Regional Organizations Increase EMS Efficiency

Forming a partnership with other EMS organizations in your region can improve the bottom line and provide better service to the community By Christine Zalar, MA Consolidations, mergers and acquisitions continue to hold value in today’s complex health care marketplace, often delivering favorable economies of scale, increased operational efficacy and improved financial results. At the...

View Article

4 Ways to Manage a Thriving Volunteer EMS Organization

Research into non-profit and public sector organizations can help leaders of volunteer and combined EMS departments understand their members’ motivations By Michael Ward Volunteer EMS and fire agencies throughout the United States have increasingly turned to paid or paid-on-call staff to supplement volunteer staffing. This has created an us-versus-them situation that interferes with the delivery...

View Article

6 Steps for EMS Leaders to Better Engage Millennials

Engaging millennials is about more than simply welcoming a new generation to the workplace; it’s about accepting a seismic shift in how we view careers, technology and innovation By Jay Fitch, PhD Our profession has become preoccupied with millennials over the last few years. The number of magazine articles, conferences, books and blog posts dedicated...

View Article

7 Effective Communication Steps for EMS Leaders

Whether implementing a major initiative or making small policy shifts, two-way communication with every level of the organization is critical By Chip Sovick “Change is the law of life. And those who look only to the past or present are certain to miss the future.” President John F. Kennedy spoke these words in 1963, but...

View Article

Basic Deployment Metrics EMS Leaders Should Know

In order to efficiently and effectively run an EMS system, leaders need to understand indicators of their organization’s health By Todd Sheridan Deployment metrics enable EMS administrators to demonstrate the productivity of their agency, show a return on investment and effectively use resources. Since many new EMS leaders lack familiarity with deployment metrics, they may...

View Article