Beyond the Street (BTS) Workshop

In the Beyond the Street workshop, new and aspiring supervisors learn how to think and act like leaders. Participants master essential management skills, from working effectively with different generations in the workforce and handling conflict to building trust with peers, bosses and colleagues from other agencies.

The Curriculum

Beyond the Street is a two-day workshop, during which attendees learn critical skills for a new supervisor now overseeing personnel they once worked alongside. Through a mix of lectures, case studies and role-playing, participants receive an introduction to some of the challenges faced by field supervisors as well as strategies for navigating their role and earning the respect of the field staff they supervise.

Topics discussed in the course include:

  • When to direct, when to coach and when to delegate
  • Essential problem-solving skills
  • Avoiding the endless to-do list and managing time effectively
  • Successful ways to handle complaints and build customer satisfaction
  • Navigating conflict
  • Financial facts and strategies for front-line managers
  • Taking your career to the next level
  • And much, much more.

The Faculty

Beyond the Street workshop faculty have served as medics, supervisors and directors in a number of emergency services agencies. Core faculty for the course Jay Fitch, PhD and Anthony Minge, EdD with guest faculty that lead major EMS agencies.

Interested in hosting a Beyond the Street workshop?

Contact Sharon Conroy at 816-431-2600 or [email protected].

Class begins October 16 through October 17
Scranton, Pennsylvania

Register Now!

If you prefer to complete and return a
hard copy registration form, download it here.


October 16-17, 2018

Early: $249* | Regular: $349
*Must be paid in full by September 3, 2018 to receive early pricing.

Location: McGowan Conference Center, 743 Jefferson Ave, Scranton, PA 18510 (across the street from Commonwealth Health Regional Hospital of Scranton)

Locally hosted by Commonwealth Health EMS

Registration Information
Program tuition is $249 if paid in full by early registration deadline. Tuition increases after this date. Cost of this 2-day course includes both conference days, continental breakfasts, box lunches and workshop materials.

Hotel Accommodations
You are responsible for making your hotel reservations, if needed. Following are two nearby suggestions. We are not holding a room block at either location.

Hilton Scranton
100 Adams Avenue
Scranton, PA 18503

Radisson Lackawanna Station
700 Lackawanna Avenue
Scranton, PA 18503

Cancellation Policy
Cancellations subject to a $100 administrative fee and must be in writing to Fitch & Associates via fax (816.431.2653) or email ([email protected]) by October 1, 2018. Cancellations received after this date and “no shows” are subject to the full registration fee. Telephone cancellations will not be accepted. No refunds will be processed after this date. Attendee substitutions will be allowed and may be made in writing to Fitch & Associates via fax or email.