Beyond the Street (BTS) Workshop

In the Beyond the Street workshop, new and aspiring supervisors learn how to think and act like leaders. Participants master essential management skills, from working effectively with different generations in the workforce and handling conflict to building trust with peers, bosses and colleagues from other agencies.

The Curriculum

Beyond the Street is a two-day workshop, during which attendees learn critical skills for a new supervisor now overseeing personnel they once worked alongside. Through a mix of lectures, case studies and role-playing, participants receive an introduction to some of the challenges faced by field supervisors as well as strategies for navigating their role and earning the respect of the field staff they supervise.

Topics discussed in the course include:

  • When to direct, when to coach and when to delegate
  • Essential problem-solving skills
  • Avoiding the endless to-do list and managing time effectively
  • Successful ways to handle complaints and build customer satisfaction
  • Navigating conflict
  • Financial facts and strategies for front-line managers
  • Taking your career to the next level
  • And much, much more.

The Faculty

Beyond the Street workshop faculty have served as medics, supervisors and directors in a number of emergency services agencies. Core faculty for the course Jay Fitch, PhD and Anthony Minge, EdD with guest faculty that lead major EMS agencies.

Interested in hosting a Beyond the Street workshop?

Contact Sharon Conroy at 816-431-2600 or [email protected].

September 23-24, 2021
Allison Park (Allegheny County), PA

Register Now!

Register by August 31 and SAVE $100!

Early: $249* | Regular: $329
*Must be paid in full by August 31 to receive early pricing.

Locally hosted by Allegheny County EMS Council

Workshop Information
Program fee is $249 if paid in full by early registration deadline. Registration fee increases after this date. Cost of this 2-day workshop includes both days, workshop materials, continental breakfasts and box lunches. The workshop runs 8:00 am to 4:00 pm each day. Check-in and continental breakfast will be 7:30-8:00 am.

View Draft Syllabus

AW Beattie Career Center, 9600 Babcock Blvd, Allison Park, PA 15101 (Allegheny County)

Hotel Accommodations
You are responsible for making your hotel reservations, if needed. We are not holding a hotel room block.  Following are three nearby suggestions.

Fairfield Inn & Suites Pittsburgh North/McCandless Crossing
901 Providence Blvd
Pittsburgh, PA 15237
Phone: (412) 227-9600

Home2 Suites Pittsburgh / McCandless, PA
8630 Duncan Ave
Pittsburgh, PA 15237
Phone: (412) 630-8400

Hampton Inn Pittsburgh McKnight Road
4575 McKnight Rd
Pittsburgh, PA 15237
Phone: (412) 939-3200

The Pittsburgh International Airport (PIT) is about 45 minutes from the AW Beattie Career Center.
Class is scheduled to end at 4:00 pm on the 24th. When booking your return flight, please allow for travel time and recommended early airport arrival. Participants will not be excused early or allowed to miss portions of the workshop due to preventable flight schedule conflicts.

Cancellation Policy
Cancellations subject to a $100 administrative fee and must be in writing to Fitch & Associates via fax (816.431.2653) or email ([email protected]) by August 31. Cancellations received after this date and “no shows” are subject to the full registration fee. Telephone cancellations will not be accepted. No refunds will be processed after this date. Attendee substitutions will be allowed and may be made in writing to Fitch & Associates via fax or email.