Ambulance Service Manager (ASM) Program

The Ambulance Service Manager program provides a broad foundational curriculum that matches cutting-edge theory with real-life practical applications. A diverse faculty of experts in the art and science of EMS leadership as well as current leaders of successful systems work with participants to explore their individual skills, gaps and commitments necessary to be an effective leader in today’s EMS services. Along the way, attendees form lifelong friendships and establish professional networks.

The Curriculum

The Ambulance Service Manager program is a certification course designed to immerse participants in an engaging learning environment. The course begins with students completing coursework and participating in discussions online in preparation for the in-person sessions. The attendees come together for six days of in-person, experiential learning, followed by several weeks of continued online discussions and group project work before the program culminates in another six-day in-person session.

Case studies are used frequently throughout the course, providing real-world applications of the theories and allowing participants to work together to make decisions faced by EMS managers every day.

Topics covered during the course include:

  • The foundations of EMS systems
  • How work styles differ and how to take advantage of that diversity
  • Appreciative Inquiry and how to apply it to organizational development
  • EMS economics, finance and budgeting
  • Communications techniques and key considerations for effective writing
  • Project management and change leadership
  • Government relations
  • EMS system design and deployment
  • And much, much more.

The Faculty

Participants in the Ambulance Service Manager program are led by Fitch & Associates team members Jay Fitch, PhD, Anthony Minge, EdD,  David E. Nelson, DMin and Jennifer Kirkland. Additional faculty with extensive experience supplement the course and ensure that participants learn the critical issues faced by today’s EMS leaders.

Graduates receive a certificate suitable for framing and are recognized at and receive a tuition discount at the Pinnacle Leadership Conference.

Questions? Contact Sharon Conroy ([email protected]) with Fitch & Associates at 816-431-2600.

Online: January 13
Onsite: February 16-21 & April 19-24
Jacksonville, Florida

Register Now!

If you prefer to complete and return a
hard copy registration form, download it here.

James Campbell, NRP, Chief of EMS
Montgomery County Hospital District, Conroe, Texas
ASM Spring 2019 Graduate
“Whether you are currently in a leadership position or aspire to be a future leader in EMS, this program is beneficial. There are limited options at the national level that provide both leadership development training in conjunction with the educational foundation for EMS system management. The program also offers time for self-reflection that I found to strengthen myself personally and professionally.”

Adam Bennett, Operations Superintendent
Middlesex-London Paramedic Service, London, Ontario, Canada
ASM Fall 2018 Graduate
“ASM was an incredible experience and has provided me with the skills and tools I need to be a more successful manager and leader. I can’t thank Fitch & Associates enough.”

Chad Curry, Training Chief
University Medical Center EMS, Lubbock, TX
2018 ASM Spring Graduate
“Engaging, focused, galvanizing…The ASM program offers an unparalleled experience in leadership training. In addition to the knowledge I gained, I built lifelong friendships with classmates throughout the country.”

Nicole A. Henricksen, Operations Manager
Sonoma County AMR, Santa Rosa, California
ASM Graduate Spring 2017
“ASM was amazing!  It’s rare that you come across an education program where you feel instantly engaged and strive to return as a mentor to share the excitement of all you have learned. That is exactly what I found with the ASM course.”

Ambulance Service Manager & Communication Center Manager Programs

REGISTER BY December 16 AND SAVE $200!

ASM Course – Early: $2,645* | Regular: $2,845
*Must be paid in full by December 16 to receive early pricing.

Location: Embassy Suites, 9300 Baymeadows Road, Jacksonville, FL 32256. | 904-731-3555

Both online and onsite sessions required to successfully complete the course. (Laptop with Wi-Fi, PDF reader, and Office Productivity Suite is highly suggested but not required.)

Registration Information
Tuition includes the live and online faculty sessions, materials, a work style profile and 360 survey. Laptop with Wi-Fi, PDF Reader, and Office Productivity Suite is highly recommended (not required) for the course. Each onsite class begins at 8:00 am on Sunday and concludes at 3:00 pm on Friday.

Hotel Information
The ASM Program will be held at the Embassy Suites in Jacksonville, Florida. The discounted ASM room rate is $135 per night. Reservations for week one can be made online or by calling 904-731-3555, Reservations for week two can be made online or by calling the hotel directly at 904-731-3555. Room block expires January 24 for week one and March 28 for week two. Discounted rate cannot be guaranteed after this date. The room block fills up quickly so please make your reservations asap.

Airport Transportation
The Jacksonville International Airport (JAX) is a just 30 miles to the hotel. Taxis and rental cars are available at the airport. A list of other transportation options can be found on their website.

Cancellation Policy
Cancellations subject to a $250 administrative fee and must be in writing to Fitch & Associates via fax (816/431.2653) or email ([email protected]) by December 16, 2019. Telephone cancellations will not be accepted. No refunds will be processed after this date. Registration fee may be applied one time to the next scheduled ASM program only and a $250 fee applies, otherwise, full registration fee is forfeited. Attendee substitutions will be allowed and may be made in writing to Fitch & Associates via fax or email.

The online learning platform is provided by our Education Partner

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