4 steps to improve EMS workplace investigations

By Jason Able, JD

“The pessimist sees difficulty in every opportunity. The optimist sees opportunity in every difficulty.” —Winston Churchill

The weight of undertaking an internal investigation is one that most public safety managers would understandably wish to avoid. Fraught with possible legal, human resource and public relations concerns, internal investigations have the potential to not only alter the career trajectory of the employee or employees under investigation, but may also affect their respective families and the organization as a whole.

Mindful public safety leaders can not only prepare in advance for investigations that may have to be undertaken within their own organizations, but use findings to improve an organization moving forward.

1. Set your organization up for success before investigations are necessary
Preemptive planning for investigations requires leaders to have an accurate picture of different internal and external factors. An organization’s culture is one of the most important factors in its success.

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