Why Choose Fitch

When it comes to EMS and fire consulting services, Fitch & Associates is the only organization that combines the depth of a national, full-time professional firm with an extraordinary level of personal service and responsiveness to client needs. The result? Exceptional value.

  • Anthony Minge
    “Service means doing more than just meeting needs — it means being obsessive about anticipating them.”

    Anthony Minge, Partner

  • Jay Fitch
    "To be sustainable, emergency systems have to be effective, efficient, accountable and agile."

    Jay Fitch, PhD, Founding Partner

  • Guillermo Fuentes
    “Constantly improving business processes helps an organization thrive.”

    Guillermo Fuentes, Partner

  • Christine Zalar
    “For an organization to deliver superior service, it must be exceptional at paying attention.”

    Christine Zalar, Founding Partner


What Our Clients Are Saying

At Fitch & Associates, one of our most important core values is our promise to listen to our customers. Not because we’re waiting for them to tell us what to do, but because only through listening can we understand their circumstances and needs.

“It’s the sincerity with which they approach their work.”
AJ Heightman
Editor in Chief, JEMS
PennWell Public Safety
San Diego, Calif.
Client type: Publishing/information

“Genuine caring.” 
Andrew Rand
Director, Advanced Medical Transport
and Peoria County Commissioner
Peoria, Ill.
Client type: Multi-hospital/multi-jurisdictional non-profit community system

“It’s not just that people turn to Fitch – they return to Fitch.”
Joe Penner
Executive Director
Mecklenburg EMS Agency – Medic
Charlotte, N.C.
Client type: Large system

“A wealth of knowledge, there to help.”
Larry Boxman
Vice President, Operations
Metro West Ambulance
Hillsboro, Ore.
Client type: Private/for profit

“An actual partnership…committed to the success of the company.”
Michael R. Humphrey, MD
Medical Director, Ground & Lifeflight Services
St. Rita’s Medical Center EMS
Lima, Ohio
Client type: Hospital-based system

“They work collaboratively with you, not just for you.”
Gary Booher
Executive Director
Three Rivers Ambulance Authority
Ft. Wayne, Indiana
Client type: Public utility model

“Depth of knowledge and long-term integrity.”
Tom Judge
Executive Director
LifeFlight of Maine
Client type: Statewide air-medical program

“There’s no one else I’d recommend.”
Dave Carter
Director of Accreditation
Society of Chest Pain Centers

“An incredibly competent firm, but also a very personal firm.”
Jerry Overton
International Academies of Emergency Dispatch (IAED)

“Forward-thinking, comprehensive vision.”
Allen Johnson
Former Chief Executive Officer
Montgomery County Hospital District
Conroe, Texas
Client type: Government hospital ambulance district