Resources You Can Use

Featured Reports & Articles

High Reliability Organizational Survey

Fitch & Associates/JEMS 2010 200-City Survey
By Michael Ragone

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Fitch & Associates/JEMS 2011 Salary & Workplace Survey
By Michael Greene, MBA & Dianne Wright, MPA

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ICMA (International City/County Management Association) InFocus
Executive Summary: Making Smart Choices About Fire and Emergency Medical Services in a Difficult Economy
By Joseph J. Fitch, PhD; Michael Ragone; Keith Griffiths

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ICMA (International City/County Management Association) IQ Report: EMS in Critical Condition: Meeting the Challenge
By Joseph J. Fitch, PhD; Richard Keller, BS; David M. Williams, MS; et al

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Nova Scotia Emergency Health Services:

Analysis of LifeFlight Air Ambulance Services.
50 EMS System Benchmarks:
A Self Assessment

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Deployment Technical Review and Analysis Overview

Deployment Technical Review and Analysis Overview

Billing Self-Assessment Guide:
9 Ways to Improve Your Billing Processes and Generate More Revenue (provided by MedServ Patient Accounts, a Fitch & Associates affiliated company)
View Guide

Talk the Talk: Benchmarking your Comm Center (JEMS, May 2006)
by Joseph J. Fitch, PhD View Article