Reports & Resources

Featured Reports & Articles


Building Organizational Agility in Fire & EMS Agencies

By Jay Fitch, PhD

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Best Practices: Safety Management Systems in EMS

By Michael Greene, MBA

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2013 Aircrew, Avionics and Operations Survey
By Michael Greene, MBA

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Fitch & Associates/JEMS 2013 200-City Survey
By Michael J. Ward, MGA

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Fitch & Associates/JEMS 2013 Salary & Workplace Survey
By Michael Greene, MBA

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High Reliability Organizational Survey

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ICMA (International City/County Management Association) InFocus
By Joseph J. Fitch, PhD; Michael Ragone; Keith Griffiths

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International City/County Management Association IQ Report: EMS in Critical Condition

ICMA (International City/County Management Association) IQ Report: EMS in Critical Condition: Meeting the Challenge
By Joseph J. Fitch, PhD; Richard Keller, BS; David M. Williams, MS; et al

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Talk the Talk: Benchmarking your Comm Center (originally published in JEMS)
By Joseph J. Fitch, PhD

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50 EMS System Benchmarks:
A Self Assessment

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JEMS 2005 Salary Survey

Deployment Technical Review and Analysis Overview

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Billing Self-Assessment Guide:
9 Ways to Improve Your Billing Processes and Generate More Revenue (provided by MedServ Patient Accounts, a Fitch & Associates affiliated company)

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Books and Articles

Published articles and books written by the Fitch team. See Publications

Presentations & Speaking

Fitch partners and core consulting staff regularly speak at national, state and local conferences.
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Industry Links

Medicare, association, government and other useful websites. See List