Communication Center Manager (CCM) Course
Online Session Begins: August 24, 2009
On-site Dates: September 27 - October 2, 2009 & November 15-20, 2009
(Required: Laptop with Wi-Fi, PDF reader, and Office Productivity Suite)
Sponsored by: National Academies of Emergency Dispatch (NAED) and Fitch & Associates
Click here to watch a short video from past CCM participants.
The Communication Center Manager (CCM) Course is a one-of-a-kind program that presents the latest management and leadership practices used by successful businesses and shows students how to implement them in today’s communication center. CCM is structured as an accelerated program designed for minimum time investment and maximum results, with small classes of motivated individuals coming together for two separate weeks of education and training. A tight-knit group of up to 40 students moves through the program together, building a lifelong network of peers as they learn, interact and work on projects as members of a team.
CCM provides a comprehensive foundation of management/leadership theory, practice and case studies with a proven curriculum that covers human resources, finance, customer and media relations, operations, personal development, administration, legal issues, managing technology, and emerging issues. All materials presented have immediate application in the communication center.
The faculty includes experts in the art and science of management/leadership as well as guest speakers from the NAED and others who represent the brightest minds in emergency communications. The core faculty for the course includes Jay Fitch, PhD, Richard Keller, David Williams, David E. Nelson, D.Min, and Carlynn Page. Guest faculty members are selected based on current events and the needs of each class.
A graduation ceremony is conducted for each class at the NAED’s Annual Navigator Conference, held each Spring. (Graduates who can attend will also receive free conference registration.) The course is recognized by the National Emergency Number Association for credit toward the recertification of the Emergency Number Professional certificate.
“The CCM course gave me the opportunity to be with like-minded, motivated individuals and the curriculum challenged me to think ‘out of the box.’ I’ve made lifelong friends and now have a network of colleagues—from big centers to small, private to public, national to international. The bottom line: If you want to make a big difference in your communications center and want to stretch yourself personally and intellectually, this course is for you.”
--Tom Somers, Los Angeles Fire Department, CCM Graduate
Registration/Hotel Information
CCM is held once a year and includes a fall session along with a distance education project. Classes are held at the newly remodeled Q Hotel, 560 Westport Road, Kansas City, Missouri, a central location that has proven to be convenient and cost-effective for organizations which have sent students from across the U.S. and around the globe. The special CCM room rate is $104 per night. Reservations can be made by calling the hotel directly at (800) 942-4233. Use group code "CCM" to receive the discounted rate. Register online or download the registration form. For additional information contact Sharon Conroy, Fitch & Associates at (816) 431-2600 or sconroy@emprize.net.
Tuition
Program tuition is $2,110. A late fee of $200 will be charged for registrations after June 29, 2009 (ACE registrants will receive a 5% discount off of the cost of the course - subject to verification). Tuition includes the live and online faculty sessions, materials, a work style profile and 360 survey and complimentary Navigator passport (valued at $450). Laptop with Wi-Fi, PDF reader, and Office Productivity Suite are required for the course. To ensure individual attention, the CCM Program is limited to 40 participants. Program reaches capacity quickly; secure your place today!