Communications Center Manager (CCM) Course

We are excited to announce that CCM Fall 2017 will be held in San Antonio, Texas!

Two weeks that will change your life.

CCM and ASM will both be held in San Antonio, Texas in the fall of 2017. Hosting both courses at the same location will allow attendees the opportunity to broaden their networks—and their perspectives—like never before!

The online learning platform is provided by our Education Partner, ninthbrain_logo.

Online Sessions Begin: August 21
Onsite weeks: September 17-22 & November 5-10

Location: Embassy Suites San Antonio I-10
7750 Briaridge
San Antonio, TX 78230

Click here to download the registration form (Adobe Reader required). Or register online by clicking the Register Now button.

Both online and onsite sessions required to successfully complete the course. (Laptop with Wi-Fi, PDF reader, and Office Productivity Suite is highly suggested but not required.)

Sponsored by: International Academies of Emergency Dispatch (IAED) and Fitch & Associates


Early Regular
CCM Course $2,310 $2,510
ACE Accredited Organization* $2,195 $2,385

*ACE registrants receive a 5% discount off of the cost of the course – subject to verification.
Enter discount code ACE2017 on the payment page.

“CCM was awesome. It was a lot about myself and learning when to take a step back, and how to look at the big picture both professionally and personally.”

Melissa Crivelli
Montgomery County Hospital District EMS
Conroe, Texas

“Everyone who attends CCM takes back something different. No one goes in with the same strengths or looking for the same thing.”


Tracey Lendzion
Mobile Medical Response, Inc. Saginaw, Mich.

“CCM was life-changing. I learned a lot and developed solid relationships with people I might never have known.”

Michel Gravel
New Brunswick EMS Moncton, NB, Canada

The Communication Center Manager (CCM) Course is a one-of-a-kind program that presents the latest management and leadership practices used by emergency service providers around the world. It has proven to be successful for business leaders and students in implementing effective changes in today’s communication center. CCM is structured as an accelerated program designed to deliver minimum time investment with maximum results. Our small class sizes allow motivated individuals to coming together for two dynamic and separate weeks of education and training. A tight-knit group of up to 40 students progresses through the program together, interacting and working on projects as members of a team. Just as important in the process is building a lifelong network of peers and colleagues.

CCM provides a comprehensive foundation of management/leadership theory, practice and case studies with a proven curriculum that covers human resources, finance, customer and media relations, operations, personal development, administration, legal issues, managing technology, and emerging issues. All materials presented have immediate application in the communication center.

The faculty includes experts in the art and science of management/leadership as well as guest speakers from the IAED and others who represent the brightest minds in emergency communications. The core faculty for the course includes Jay Fitch, PhD, Anthony Minge, EdD, David E. Nelson, D.Min, and Jennifer Kirkland. Guest faculty members are selected based on current events and the needs of each class.

CCM graduates are recognized at the IAED’s Annual Navigator Conference, held each Spring. (Graduates who attend will also receive a free conference registration.) The course is recognized by the National Emergency Number Association for credit toward the recertification of the Emergency Number Professional certificate.

“The CCM course gave me the opportunity to be with like-minded, motivated individuals and the curriculum challenged me to think ‘out of the box.’ I’ve made lifelong friends and now have a network of colleagues—from big centers to small, private to public, national to international. The bottom line: If you want to make a big difference in your communications center and want to stretch yourself personally and intellectually, this course is for you.”
–Tom Somers, Los Angeles Fire Department, CCM Graduate

Hotel Information
The CCM Program will be held at the Embassy Suites in San Antonio, TX. The discounted CCM room rate is $119 per night plus tax. Reservations for the first onsite week can be made online or by calling the hotel directly at 210-340-5421. Use group code “FA1” to receive the discounted rate. Reservations for the second onsite week can be made online or by calling the hotel directly at 210-340-5421. Use group code “FA2” to receive the discounted rate. Room block expires August 18 for week one and October 13 for week two. Discounted rate cannot be guaranteed after this date.

Program tuition is $2,310. A late fee of $200 will be charged for registrations after July 10, 2017 (ACE registrants will receive a 5% discount off of the cost of the course – subject to verification). Tuition includes the live and online faculty sessions, materials, a work style profile and 360 survey and complimentary Navigator passport (valued at $450). Laptop with Wi-Fi, PDF reader, and Office Productivity Suite are highly suggested (not required) for the course. To ensure individual attention, the CCM Program is limited to 40 participants. For additional information contact Sharon Conroy, Fitch & Associates at (816) 431-2600 or Program reaches capacity quickly; secure your place today!

Cancellation Policy
Cancellations received prior to July 10, 2017 are subject to a $250 service charge. Cancellations received thereafter and “no shows” are subject to the full conference registration fee. The registration fee may be applied one-time to the next scheduled CCM program and a $250 fee applies; otherwise, the full registration fee is forfeited. Cancellations must be in writing to: Fitch & Associates by fax (816.431.2653) or by email (