Ambulance Service Manager (ASM) Program

Sponsored by Fitch & Associates and The Management Training Institute of The American Ambulance Association

We are excited to announce that ASM Fall 2017 will be held in San Antonio, TX!

ASM and CCM will both be held in San Antonio, Texas in fall of 2017. Hosting both courses at the same location will allow attendees the opportunity to broaden their networks—and their perspectives—like never before!

The online learning platform is provided by our Education Partner, ninthbrain_logo.

Online Component: August 21
On-site Weeks: September 17-22 & November 5-10

Location: Embassy Suites San Antonio I-10
7750 Briaridge
San Antonio, TX 78230

If you prefer to complete and return a hard copy registration form, download it here.

(Laptop with Wi-Fi, PDF reader, and Office Productivity Suite is highly recommended, but not required.)


Early: $2,645*
Regular: $2,845

*Must be paid in full by July 1, 2017 to receive early pricing.

For aspiring, new and experienced managers who wish to develop their leadership competencies and sharpen essential management skills, the Ambulance Service Manager program provides a broad foundational curriculum that matches cutting edge management theory with real-life practical applications. The core faculty includes experts in the art and science of EMS management, as well as distinguished guest faculty representing current leaders in emergency medical services management. The American Ambulance Association, the leading ambulance service advocacy organization across the United States, sponsors this program.

The Ambulance Service Manager program is a certification course designed to immerse participants in an engaging learning environment. A small group of 40 participants moves together through two weeks of face-to-face instruction and experiential learning led by industry leading faculty bridged by several weeks of online discussion and group project work.  Along the way, lifelong relationships are formed and a professional network is established.

Core faculty for this program include: Jay Fitch, PhD, Anthony Minge, EdD, David E. Nelson, DMin and Jennifer Kirkland. Additional distinguished faculty are invited based on current trends and needs of the program.

Registration Information: Program tuition is $2,645 if paid in full by July 1, 2017. Tuition increased after this date. Tuition includes the live and online faculty sessions, materials, a work style profile and 360 survey. Laptop with Wi-Fi, PDF Reader, and Office Productivity Suite is highly recommended (not required) for the course. Each onsite class begins at 8:00 am on Sunday and concludes at 3:00 pm on Friday.

Hotel Information: The ASM Program will be held at the Embassy Suites, San Antonio, TX. The discounted ASM room rate is $119 per night plus tax. Reservations for the first onsite week can be made online or by calling the hotel directly at 210-340-5421. Use group code “FA1” to receive the discounted rate. Reservations for the second onsite week can be made online or by calling the hotel directly at 210-340-5421. Use group code “FA2” to receive the discounted rate. Room block expires August 18 for week one and October 13 for week two. Discounted rate cannot be guaranteed after these dates.

Cancellation Policy: Cancellations subject to a $250 administrative fee and must be in writing to Fitch & Associates via fax (816/431.2653) or email ( by July 10, 2017. Telephone cancellations will not be accepted. No refunds will be processed after this date. Registration fee may be applied one time to the next scheduled ASM program only and a $250 fee applies, otherwise, full registration fee is forfeited. Attendee substitutions will be allowed and may be made in writing to Fitch & Associates via fax or email.

Questions? Contact Sharon Conroy ( with Fitch & Associates at 816-431-2600.