Communication Center Manager (CCM) Program

In partnership with the International Academies of Emergency Dispatch
The Communication Center Manager program provides a comprehensive foundation of management and leadership practices tailored to today’s communication center leaders. Experienced faculty and motivated participants come together for two dynamic weeks of education and training, with additional online coursework. Participants come away with skills they can put to use immediately in the communication center. They also create a lifelong network of peers from organizations representing a diverse range of communication center models, including both small and large, urban and rural, and law enforcement, fire and EMS.


The National Emergency Number Association recognizes the Communication Center Manager Program for credit toward the recertification of the Emergency Number Professional certificate.

The Curriculum 

The Communication Center Manager program immerses participants in an engaging learning environment that covers management and leadership theory and the critical topics communication center managers need to know. Through case studies, participants not only learn about these issues but also get the chance to put their new skills to use.

The course begins with students completing coursework and participating in discussions online in preparation for the in-person sessions. The attendees come together for six days of in-person, experiential learning, followed by several weeks of continued online discussions and group project work before the program culminates in another six-day in-person session.

Some of the areas covered in the course include:

  • Human resources
  • Finance and budgeting
  • Customer and media relations
  • Managing technology
  • Operations
  • And much, much more.

Tuition Support 

Participants from the State of Massachusetts may be eligible for grant funding to the CCM program. Check with your state’s 911 program about funding availability in your state.

The Faculty 

Participants in the Communication Center Manager program have the opportunity to learn from experts in the art and science of management and leadership, including guests from the International Academies of Dispatch. The core faculty for the course includes Jay Fitch, PhD, Anthony Minge, EdD, David E. Nelson, DMin and Jennifer Kirkland, ENP, CPE, RPL.

Questions? Contact Sharon Conroy ([email protected]) with Fitch & Associates at 816-431-2600.


Online begins: July 20
Onsite classes: Aug. 23-28 & Oct. 11-16
Corpus Christi, TX

Register

If you prefer to complete and return a
hard copy registration form, download it here.





Stephen Johnson
Town of Stratford, Connecticut, Stratford, CT
CCM Fall 2018 Graduate
“The Communications Center Manager program presents a fantastic opportunity for leaders to develop their personal and professional skills. Completing the CCM course is one of my proudest professional accomplishments and I am grateful to have built such wonderful friendships with like-minded professionals from throughout the continent.”

Thomas Darst, BS, EMT, ED-Q
Montgomery County Hospital District, Conroe, TX
CCM Fall 2017 Graduate
“The CCM course provided me with many tools to improve and expand on my leadership skills. The sessions were terrific and the networking opportunities were wonderful! There is a worldwide network of communications center leaders and CCM brought us together so we could share our knowledge and experiences on a global scale.”

Joe Coons
Lifelfight Eagle, Director of Safety, Kansas City, MO
CCM Spring 2018 Graduate
“CCM not only provides top notch education, you build a support network with your classmates from across the nation that is invaluable.”



CCM participants and faculty discuss valuable lessons learned through the Communication Center Manager Program.

Ambulance Service Manager & Communication Center Manager Programs



REGISTER BY JUNE 8 & SAVE $200!

CCM Course – Early: $2,510* | Regular: $2,710
*Must be paid in full by June 8, 2020.

Location: Embassy Suites, 4337 South Padre Island Drive, Corpus Christi, Texas | 361-853-7899

Both online and onsite sessions required to successfully complete the course. (Laptop with Wi-Fi, PDF reader, and Office Productivity Suite is highly suggested but not required.)


Registration Information
Tuition includes the live and online faculty sessions, materials, a work style profile and 360 survey. Laptop with Wi-Fi, PDF Reader, and Office Productivity Suite is highly recommended (not required) for the course. Each onsite class begins at 8:00 am on Sunday and concludes at 3:00 pm on Friday.

Hotel Information
The CCM Program will be held at the Embassy Suites in Corpus Christi, TX. The discounted CCM room rate is $129.95 per night. Reservations can be made by calling the hotel directly at 904-731-3555. You can also reserve online for Week 1 and Week 2. Use group code “FAA” for week 1 and “AFA” for week 2. Room block expires August 5 for week one and September 25 for week two. Discounted rate cannot be guaranteed after this The room block fills up quickly so please make your reservations asap.

Airport Transportation
The Corpus Christi International Airport (CRP) is about 20 minutes from the hotel. Taxis and rental cars are available at the airport. A list of other transportation options can be found on their website.

Cancellation Policy
Cancellations received prior to June 8, 2020 are subject to a $250 service charge. Cancellations received thereafter and “no shows” are subject to the full conference registration fee. The registration fee may be applied one-time to the next scheduled CCM program and a $250 fee applies; otherwise, the full registration fee is forfeited. Cancellations must be in writing to: Fitch & Associates by fax (816.431.2653) or by email ([email protected]).

The online learning platform is provided by our Education Partner