Ambulance Service Manager (ASM) Program
The Ambulance Service Manager program provides a broad foundational curriculum that matches cutting-edge theory with real-life practical applications. A diverse faculty of experts in the art and science of EMS leadership as well as current leaders of successful systems work with participants to explore their individual skills, gaps and commitments necessary to be an effective leader in today’s EMS services. Along the way, attendees form lifelong friendships and establish professional networks.
The Ambulance Service Manager program is a certification course designed to immerse participants in an engaging learning environment. The course begins with students completing coursework and participating in discussions online in preparation for the in-person sessions. The attendees come together for six days of in-person, experiential learning, followed by several weeks of continued online discussions and group project work before the program culminates in another six-day in-person session.
Case studies are used frequently throughout the course, providing real-world applications of the theories and allowing participants to work together to make decisions faced by EMS managers every day.
Topics covered during the course include:
- The foundations of EMS systems
- How work styles differ and how to take advantage of that diversity
- Appreciative Inquiry and how to apply it to organizational development
- EMS economics, finance and budgeting
- Communications techniques and key considerations for effective writing
- Project management and change leadership
- Government relations
- EMS system design and deployment
- And much, much more.
Participants in the Ambulance Service Manager program are led by Fitch & Associates team members Jay Fitch, PhD, Anthony Minge, EdD, David E. Nelson, DMin and Jennifer Kirkland. Additional faculty with extensive experience supplement the course and ensure that participants learn the critical issues faced by today’s EMS leaders.
Graduates receive a certificate suitable for framing and are recognized at and receive a tuition discount at the Pinnacle Leadership Conference.
Questions? Contact Sharon Conroy ([email protected]) with Fitch & Associates at 816-431-2600.
Online: February 4
Onsite: March 10-15 & April 28-May 3
If you prefer to complete and return a
hard copy registration form, download it here.
Scott Hadley, Director
Sedgwick County EMS, Wichita, Kansas
2010 ASM Graduate, 2011 Pinnacle Emerging Leader Award
“Inspirational, practical, transformative…a powerful way to unlock your true potential.”
Nicole A. Henricksen, Operations Manager
Sonoma County AMR, Santa Rosa, California
ASM Graduate Spring 2017
“ASM was amazing! It’s rare that you come across an education program where you feel instantly engaged and strive to return as a mentor to share the excitement of all you have learned. That is exactly what I found with the ASM course.”
Register By December 17, 2018 AND SAVE $200!
Early: $2,645* | Regular: $2,845
*Must be paid in full by December 17, 2018 to receive early pricing.
Location: Embassy Suites, 9300 Baymeadows Road, Jacksonville, Florida 32256 | 904-731-3555
Both online and onsite sessions required to successfully complete the course. (Laptop with Wi-Fi, PDF reader, and Office Productivity Suite is highly suggested but not required.)
Program tuition is $2,645 if paid in full by June 4. Tuition increases after this date. Tuition includes the live and online faculty sessions, materials, a work style profile and 360 survey. Laptop with Wi-Fi, PDF Reader, and Office Productivity Suite is highly recommended (not required) for the course. Each onsite class begins at 8:00 am on Sunday and concludes at 3:00 pm on Friday.
The ASM Program will be held at the Embassy Suites in Jacksonville, Florida. The discounted ASM room rate is $134 per night. Reservations for the first onsite week can be made online or by calling the hotel directly at 904-731-3555. Reservations for the second onsite week can be made online or by calling the hotel directly at 904-731-3555. Room block expires February 11 for week one and April 8 for week two. Discounted rate cannot be guaranteed after this date. The room block fills up quickly so please make your reservations asap.
The Jacksonville International Airport (JAX) is just 30 miles to the hotel. Taxis and rental cars are available at the airport. A list of other transportation options can be found on their website.
Cancellations subject to a $250 administrative fee and must be in writing to Fitch & Associates via fax (816/431.2653) or email ([email protected]) by December 17, 2018. Telephone cancellations will not be accepted. No refunds will be processed after this date. Registration fee may be applied one time to the next scheduled ASM program only and a $250 fee applies, otherwise, full registration fee is forfeited. Attendee substitutions will be allowed and may be made in writing to Fitch & Associates via fax or email.
The online learning platform is provided by our Education Partner