Recent presentations include:
IEMSA 2010 Leadership Educational Workshop
EMS & the Economic Crisis: Past & Present
(Richard Keller & Michael Ragone, Missouri Ambulance Association, October 22, 2009)
Future Trends in EMS
(Richard Keller & Michael Ragone, Missouri Ambulance Association, October 22, 2009)
Fighting Back: How EMS Can Survive the Financial Crisis
(Richard Keller & Michael Ragone, Pinnacle 2009 webinar, Tuesday, July 14)
Compliance, Economics of EMS, Medicare: Part I, Medicare: Part II, Reimbursement Primer
(Richard Keller, GAEMS Leadership Conference 2008, Pine Mountain, Georgia)
EMS Economics, Key System Drivers, Economic Efficiency and System Funding
(Jay Fitch, Richard Keller, David Williams, and Doug Wolfberg & Steve Wirth (PWW)
EMS Today 2008, Baltimore, Maryland)
Benchmarking Workforce Satisfaction
(Jay Fitch, PhD & David M. Williams, AAA Annual Conference & Tradeshow 2007)
The Future of EMS
(Jay Fitch, EMS Today, March 2007)
State of EMS
(Jay Fitch, International Association of Fire Chiefs, Fire-Rescue-Med, Spring 2006)
Leading in the Changing Environment
(Jay Fitch, AAA Annual Conference & Trade Show 2006)
Merging Call-Intake, Dispatch, Operations and Billing
(Rick Keller, AAA Summer 2006 Reimbursement Conference)
Dispatch Codes & Documentation
(Rick Keller, AAA Summer 2006 Reimbursement Conference)
Air Medical Revenue Recovery: Whose Job Is It, Anyway?
(Rick Keller, AMTC Summer 2006 Conference)
Energizing Leadership, Team, and Program Success
(Christine Zalar, AMTC 2006)
Reconciling Safety Between Air and Ground
(Ed Eroe, AMTC 2006)