Communication Center Manager (CCM) Course
Download CCM CLASS HAS BEGUN. FOR QUESTIONS, CALL SHARON CONROY AT 816.431.2600.
Online Session Begins: October 15, 2007
On-site Dates: November 11-16, 2007 & January 27 - February 1, 2008
Sponsored by: National Academies of Emergency Dispatch (NAED) and Fitch & Associates
The Communication Center Manager (CCM) Course is a one-of-a-kind program that presents the latest management and leadership practices used by successful businesses and shows students how to implement them in today’s communication center. CCM is structured as an accelerated program designed for minimum time investment and maximum results, with small classes of motivated individuals coming together for two separate weeks of education and training. A tight-knit group of up to 40 students moves through the program together, building a lifelong network of peers as they learn, interact and work on projects as members of a team.
CCM provides a comprehensive foundation of management/leadership theory, practice and case studies with a proven curriculum that covers human resources, finance, customer and media relations, operations, personal development, administration, legal issues, managing technology, and emerging issues. All materials presented have immediate application in the communication center.
The faculty includes experts in the art and science of management/leadership as well as guest speakers from the NAED and others who represent the brightest minds in emergency communications. The core faculty for the course includes Jay Fitch, PhD, Richard Keller, BS, Jack Morasch, MA, David E. Nelson, D.Min, and Carlynn Page. Guest faculty members are selected based on current events and the needs of each class.
A graduation ceremony is conducted for each class at the NAED’s Annual Navigator Conference, held each Spring. (Graduates who can attend will also receive free conference registration.) The course is recognized by the National Emergency Number Association for credit toward the recertification of the Emergency Number Professional certificate.
“The CCM course gave me the opportunity to be with like-minded, motivated individuals and the curriculum challenged me to think ‘out of the box.’ I’ve made lifelong friends and now have a network of colleagues—from big centers to small, private to public, national to international. The bottom line: If you want to make a big difference in your communications center and want to stretch yourself personally and intellectually, this course is for you.”
--Tom Somers, Los Angeles Fire Department, CCM Graduate
Registration/Hotel Information
CCM is held once a year and includes a fall and winter session along with a distance education project. Classes are held in Kansas City, a central location that has proven to be convenient and cost-effective for organizations which have sent students from across the U.S. and around the globe. For registration information or to add your name to the interest list for the next class, contact Sharon Conroy, Fitch & Associates at (816) 431-2600 or sconroy@emprize.net.