Beyond the Street (BTS)
Now accepting registration for BTS Spring 2010. Click here to register online (credit card only).
For other payment methods, download the registration form and fax to 816/431.2653.
Dates: April 12-14, 2010
Location: Embassy Suites Bloomington, Bloomington, MN (Metro Minneapolis/St. Paul)
Sponsored by: Fitch & Associates with support for National Association of Emergency Medical Technicians and the American Ambulance Association
Beyond The Street shows new supervisors how to think and act like leaders. Participants master essential management skills, from working effectively with different generations in the workforce and handling conflict to building trust with peers, bosses and other agencies. In this two-day workshop, attendees learn when to be directive, when to coach and when to delegate - and how to earn respect from the EMS field personnel they once worked alongside. Additional strategies include handling complaints effectively and building customer satisfaction.
Essential Skills for Aspiring EMS Supervisors
- Work with every generation in your workforce: Boomers, Xers & Millennials.
- Navigate conflict productively and without blood shed.
- Discover how to be a problem solver.
- Manage time, be proactive and avoid the endless to-do list.
- Build trust with co-workers, bosses, and other agencies, while you earn respect from the people you used to work with on the ambulance.
- Think like a Leader and Manager.
- Know when to be directive, when to coach, and when to delegate.
- Fast financial facts and strategies for front-line managers.
- Handle complaints and enhance customer satisfaction.
- Take your career to the next level.
Join participants and faculty for a casual evening. Have a drink and have fun meeting new friends and future colleagues.
Tuesday & Wednesday - 8 am to 4 pm
Two full days of experiential and practical learning from industry leading faculty covering the topics listed above.
Registration Information: Register by February 12, 2010 to lock in at last year's pricing. Up to $100 savings! Also receive a 50% discount on Prehospital Care Administration Second Edition ($30 value). Early registration is $295 for NAEMT and AAA members (subject to member verification) and $345 for non-members. Registration includes reception, both conference days, box lunches, workshop materials, and electronic copy of the classic EMS Management: Beyond the Street (2nd. Edition). After February 12, 2010, registration fee is $345 for members and $395 for non-members.
Faculty have served as medics, supervisors, and directors. They are widely read authors and experienced consultants. BTS core faculty members include Jay Fitch, PhD, Dave Williams, and Mike Ragone.
Hotel Information: Beyond The Street will be held at the newly remodeled Embassy Suites Bloomington hotel, 2800 American Boulevard West, Bloomington, MN located near the Mall of America. The hotel is conveniently located near the Minneapolis St. Paul International Airport (MSP) and offers a complimentary shuttle. The special BTS room rate is $129 per night. Make reservations online or call directly at (952) 884-4811 and reference group code "BEY". Room block expires March 22, 2010. Discounted rate and room availability cannot be guaranteed after this date.
Cancellation Policy: Cancellations must be in writing. Cancellations received prior to March 12, 2010 are subject to a $50 service charge. Cancellations received after March 12, 2010 and “no shows” are subject to the full registration fee. Cancellations must be in writing to: Fitch & Associates, 303 Marshall Road, Box 170, Platte City, MO, 64079 or to sconroy@emprize.net.
Questions? Contact Sharon Conroy with Fitch & Associates at 816-431-2600 or sconroy@emprize.net.