Beyond the Street (BTS)
Beyond the Street will be held during the pre-conference at EMS Expo 2010.
September 27-October 1, 2010
Click here for more information and to register.
Dates: September 27 & 28, 2010
Location: Pre-Conference to EMS Expo, Dallas, TX
Sponsored by: Fitch & Associates with support for National Association of Emergency Medical Technicians and the American Ambulance Association
Beyond The Street shows new supervisors how to think and act like leaders. Participants master essential management skills, from working effectively with different generations in the workforce and handling conflict to building trust with peers, bosses and other agencies. In this two-day workshop, attendees learn when to be directive, when to coach and when to delegate - and how to earn respect from the EMS field personnel they once worked alongside. Additional strategies include handling complaints effectively and building customer satisfaction.
Essential Skills for Aspiring EMS Supervisors
- Work with every generation in your workforce: Boomers, Xers & Millennials.
- Navigate conflict productively and without blood shed.
- Discover how to be a problem solver.
- Manage time, be proactive and avoid the endless to-do list.
- Build trust with co-workers, bosses, and other agencies, while you earn respect from the people you used to work with on the ambulance.
- Think like a Leader and Manager.
- Know when to be directive, when to coach, and when to delegate.
- Fast financial facts and strategies for front-line managers.
- Handle complaints and enhance customer satisfaction.
- Take your career to the next level.
Faculty have served as medics, supervisors, and directors. They are widely read authors and experienced consultants. BTS core faculty members include Jay Fitch, PhD, Dave Williams, and Mike Ragone.